Returns Policy
We want you to love what arrives. If something is not right, here is how it works.
Change of mind
Full priced items can be returned within 14 days of delivery for a refund or exchange, unused, in original condition, with tags and packaging intact. A discount code does not make an item a sale item.
Items bought during a sitewide sale can be exchanged, but not refunded. Items marked Final Sale cannot be returned or exchanged.
If an item is faulty, see Faults below.
Every return must be lodged through our Returns Portal and approved before you send anything back. Items posted back without an approved return will not be accepted and may be returned to you at your cost.
What we check
Returns are inspected when they reach us. Items showing signs of use, washing, wear, pet hair, smoke, fragrance or makeup do not qualify, and nor do items missing their original tags or packaging. If a return does not qualify we will contact you and send it back to you at your cost.
Also not eligible for change of mind
- Warehouse Sale purchases
- Personalised and custom made pieces
- Cushion inserts once the packaging has been opened, for hygiene
Refunds and exchanges
Please allow 3 to 4 business days for your refund to be processed once your return has arrived and passed inspection. Your bank may take a few days longer to show it. Original shipping is not refunded on change of mind returns.
For an exchange, we send your replacement once your return has arrived and passed inspection. If there is a price difference we will charge or refund it at that point.
Damaged in transit
Open and check your parcel as soon as it arrives. If anything is damaged, tell us within 7 days of delivery and send photos of the item, the damage, and the packaging including the shipping label. That lets us claim with the carrier. Please hold on to everything until the claim is settled.
Faults
If an item has a manufacturing fault, email customerservice@luxeandbeau.com.au with your order number, what has gone wrong, and clear photos or video. Tell us as soon as you reasonably can. We may ask you to send it back so we can inspect it, and we will come back to you with an outcome, ordinarily within 10 business days of it arriving.
Change of mind and faults are two different things. The 14 day window above is our change of mind policy and it does not affect your rights under Australian Consumer Law if something is faulty, including on sale and Final Sale items. Sections 9 and 10 of our Terms and Conditions have the detail.
Lamps
Our lamps are covered for 12 months against manufacturing faults. See section 11 of our Terms and Conditions.
Sale markdowns
Markdowns cannot be applied to orders placed before a sale begins.
Questions
Email customerservice@luxeandbeau.com.au. We answer within 1 to 2 business days.
Last updated: 5 August 2026
