Privacy Policy

Luxe and Beau Designs (ABN 84 652 695 362) of 2/88 Newcastle Street, Fyshwick ACT 2609 respects your privacy. This policy explains what personal information we collect, why, who we share it with, and how you can access or correct it.

It applies to luxeandbeau.com.au and to everything we do with information you give us, whether you shop online, buy at a trunk show, open an account or email us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Depending on how you deal with us, we may collect:

• Your name, email address, phone number, and delivery and billing addresses
• Order and payment details, including what you bought and when. We never see or store your full card number, payments are handled by our payment providers
• Account details if you create one, and for wholesale or trade accounts, your business name and ABN
• What you send us in emails, returns, warranty claims and reviews, including any photographs
• How you use our site, including your device, browser, IP address, approximate location, the pages you view, what you add to your cart, and how you found us

You can browse without telling us who you are. You only need to identify yourself to order, open an account or contact us.

Sensitive information
Sensitive information means things like your health, racial or ethnic origin, religious or political beliefs, sexual orientation or criminal record. We do not collect sensitive information about you and we have no use for it. Please do not send it to us.

Why we collect it
To take and fulfil your order, take payment, arrange delivery and keep you updated. To handle returns, faults and warranty claims. To answer your questions. To run wholesale and trade accounts. To detect and prevent fraud. To improve the site. And, where you have opted in, to send you marketing.

Cookies, analytics and session recording
We use cookies to keep your cart working, remember your preferences, measure how the site performs and support advertising. You can block or delete them in your browser, though parts of the site may stop working properly.

We use Google Analytics to understand how people move through the site.

We also use Microsoft Clarity, which records site sessions and builds heatmaps showing where people click and scroll. This helps us find the parts of the site that are confusing or broken. Sensitive fields are masked, so we do not see what you type into them. We use this to improve the site, not to identify individuals.

Who we share it with
Only the services that help us run the business, and only as far as they need it:

• Shopify, which hosts our store and processes payments
• Afterpay and PayPal, where you choose them at checkout
• Klaviyo, which sends our emails and SMS
• Loox, which collects and displays product reviews
• ReturnGO, which runs our returns portal
• Microsoft Clarity and Google Analytics, for site analytics
• Google, Meta and Pinterest, for advertising, social and measurement
• Our delivery carriers, so your parcel reaches you
• Government agencies or law enforcement, where we are required to

We do not sell your personal information.

If our business changes hands
If Luxe and Beau is sold, merged or takes on investment, customer information may transfer to the new owner as part of the business. Any new owner would be bound by this policy, or would tell you if it changed.

Aggregate information
We use information in de identified, aggregated form to understand what is selling, which pages are working and who our customers are as a group. Once information is aggregated in this way it cannot be traced back to you as an individual.

Information sent overseas
Several of these providers store information outside Australia, mainly in the United States, and Shopify also uses Canada. We take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles, but overseas privacy laws are not the same as ours. By placing an order you consent to your information being handled in those countries.

Marketing
If you subscribe, or if you have bought from us and would reasonably expect to hear from us, we may send email or SMS about new arrivals, offers and events.

Email and SMS are separate. Unsubscribing from our emails does not stop SMS, and replying STOP to an SMS does not stop emails. To come off both, or to stop postal mail, email us and we will take care of it.

Whichever you choose, we will still send you messages about orders you have placed, including confirmations, dispatch and delivery updates, and anything we are required by law to tell you.

Keeping it safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our store runs on Shopify, which encrypts data in transit and is PCI DSS compliant for payments. Inside our business, access is limited to the people who need it.

If something goes wrong
If we have a data breach likely to cause you serious harm, we will tell you and notify the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

How long we keep it
We keep order and tax records for at least five years because we are required to. Account and marketing information is kept while your account is active or you remain subscribed, and for a reasonable period after. When we no longer need information and are not required to keep it, we destroy or de identify it.

Accessing and correcting your information
You can ask for a copy of what we hold about you, and ask us to correct anything wrong or out of date. Email customerservice@luxeandbeau.com.au. We will respond within 30 days, at no charge, though we may ask you to verify who you are first.

You can also ask us to delete information. We will do that where we can, but not where we are required by law to keep it.

Complaints
If you think we have mishandled your personal information, email our Privacy Officer at customerservice@luxeandbeau.com.au, marked for their attention, with the details. We will acknowledge within 5 business days and give you a written response within 30 days. If you are not satisfied, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au.

Children
Our products are for adults and we do not knowingly collect information from children. If you believe a child has given us their information, contact us and we will delete it.

Changes
We update this policy from time to time. The version on this page is the current one and carries the date it was last changed.

Contact
Luxe and Beau Designs, ABN 84 652 695 362
2/88 Newcastle Street, Fyshwick ACT 2609
customerservice@luxeandbeau.com.au

Last updated: 28 July 2026