Warranty

At Luxe & Beau, we take great care in designing and producing our products. All Luxe & Beau lamps come with a 12-month warranty from the date of purchase, covering manufacturing faults only.

What Our Warranty Covers

This warranty applies to faults that occur as a result of a manufacturing defect under normal, intended use during the 12-month warranty period.

If a manufacturing fault is confirmed, Luxe & Beau will, at our discretion, replace the item.

What Our Warranty Does Not Cover

Our warranty does not cover damage caused by misuse, wear and tear, or user error. This includes (but is not limited to):

• Dropping or knocking over the lamp, resulting in damage
  

• Damage caused by pets knocking over or interfering with the lamp
  

• Incorrect charging of the lamp base
  

• Leaving the lamp permanently connected to power
  

• Our lamps are rechargeable and are not designed to be left on continuous charge
  

• Damage caused by improper handling of the bulb, including snapping or breaking due to not unscrewing correctly
  

• General wear and tear or cosmetic damage that occurs over time

• User interference of product i.e dismantling base/wiring
  
  

Any damage resulting from the above circumstances is considered user error and is not covered under warranty.

Making a Warranty Claim

To submit a warranty claim, please contact customerservice@luxeandbeau.com.au

• Your order number
  

• A description of the issue
  

• Clear photos or video of the fault

All warranty claims are assessed on a case-by-case basis.